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AI in retail and e-commerce, for service, product data and orders.

AI in e-commerce answers customer questions, maintains product data and connects your shop, warehouse and accounting.

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Free and without obligation. Or see use cases

Use cases for AI in e-commerce, from product copy to returns.

AI agents and automations handle these tasks particularly well in online shops and retail.

  • Automate customer service

    An AI agent answers questions about orders, delivery times and returns in chat and by email and hands special cases over to your team.

  • Create product copy and attributes

    Manufacturer data becomes search engine friendly product descriptions, attributes and translations in your tone.

  • Route orders

    Orders from your shop and marketplaces flow automatically into inventory, shipping and accounting. Learn more under AI automation.

  • Sort returns

    The AI reads return reasons, categorises them and prepares a credit note or replacement for approval.

  • Prepare campaigns and content

    Newsletters, ads and images for new collections are created as drafts that match your brand.

  • Analyse revenue and range

    A dashboard shows revenue, margin and stock across all channels and warns you before items sell out.

Where time gets lost in everyday work today.

AI in e-commerce and brick and mortar retail takes over the work that grows with every order. AI agents answer customer questions around the clock, write product descriptions, process orders and returns and keep shop, warehouse and accounting in sync.

  • The same customer questions every day

    Where is my order, how do returns work, does this spare part fit? Questions like these tie up your service team every day.

  • Product data does not maintain itself

    New items need descriptions, attributes and translations for several channels. With large ranges that takes a lot of time.

  • Systems do not talk to each other

    Shop, marketplaces, inventory and accounting need the same data, which is often still transferred by hand.

  • Numbers arrive too late

    Which items sell, which campaign pays off? The answer is spread across several spreadsheets and only comes at the end of the month.

How we bring AI into your retail business, with your shop and your channels.

  • Connected to shop and marketplaces

    We connect the AI with your shop system, your marketplaces, your inventory system and your customer service inbox.

  • In your tone of voice

    Replies and copy follow your guidelines on tone, style and product knowledge. Sensitive cases always go to your team.

  • Customer data protected

    We process customer data in the EU in line with the GDPR. If you prefer, the AI runs on your own server.

Matching services for Retail and E-Commerce.

All AI services

Questions and answers about AI in retail and e-commerce.

How does AI help in e-commerce?

AI in e-commerce takes over recurring work around customer service, product data, orders and reporting. Your team can then focus on special cases, purchasing and customers who need personal advice.

Can an AI agent take over our customer service?

A large share of the standard questions, yes. The AI agent accesses order status, shipping data and your policies. Anything it cannot answer with confidence it hands over to your team with a summary.

Which shop systems can be connected?

Common shop systems and marketplaces offer interfaces through which we exchange orders, products and customer data. We clarify which systems you use in the initial consultation.

Does the AI also write product descriptions for SEO?

Yes. The AI creates product descriptions with suitable keywords from manufacturer data and your guidelines. You decide whether texts are published directly or reviewed first.

Is AI worth it for brick and mortar retail too?

Yes, for example for supplier orders, invoices, staff planning or reports across several stores. Enquiries by phone or email can also be pre sorted automatically.

How quickly is a first solution in use?

That depends on the scope and on your systems. We deliberately start with a manageable workflow so you can see early on whether it helps you.

AI solutions for other industries.

Your next step: a free initial consultation.

Tell us which tasks take up a lot of time in your company. We will tell you honestly where AI pays off and where it does not.

  • Video call or on site
  • Free and without obligation
  • Servers in the EU
Book a free consultation

What happens next

  1. Send a request

    A few sentences about your plans are enough.

  2. Consultation

    We listen and give you an honest assessment of what is worth doing.

  3. Clear plan

    You receive a proposal and decide in your own time.