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AI in healthcare and care, so more time is left for people.

AI in medical practices, care services and facilities relieves administration with appointments, requests and documentation, with special protection for health data.

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Use cases for AI in care and medical practices, for administration and organisation.

AI agents and automations handle these tasks particularly well in medical practices, care services, therapy practices and care facilities.

  • Organise appointments

    The AI takes appointment requests by phone, email or website, suggests free slots and sends a reminder before the appointment.

  • Answer calls

    A voice agent answers standard questions, records concerns and so relieves reception and front desk. Learn more under voice agents.

  • Prepare documentation

    Voice notes become structured drafts for reports and handovers that your professionals check and complete.

  • Record documents

    Forms, prescriptions and letters from insurers are read and assigned to the right file.

  • Rotas and scheduling

    When someone is absent, the AI suggests suitable cover and informs the team before you have to pick up the phone.

  • Find internal rules quickly

    An AI assistant answers questions about procedures, hygiene plans and standards from your own documents.

AI phone assistant for medical practices, listen to an example call.

Many calls to a practice are about appointments and recurring questions. A voice agent answers these calls, books appointments and hands urgent cases over to your team immediately. Here you can listen to a complete call in German, with an English transcript.

What to listen for

The call is in German, the transcript shows an English translation. Both voices in this example are AI voices.

Example PracticeAIIncoming call to the AI phone assistant
0:001:37
AI assistant · 0:01
Caller · 0:08
AI assistant · 0:18
Caller · 0:23
AI assistant · 0:26
Appointment found in the calendarThursday, 8:30, blood test with consultation
Caller · 0:38
AI assistant · 0:42
Appointment moved and text message sentNew appointment on Monday at 7:45
Caller · 0:48
AI assistant · 0:52
Answer from the practice knowledge basePractice instructions for blood tests
Caller · 1:05
AI assistant · 1:16
Warning signs detectedChest pressure and dizziness, handed over to a person immediately
Caller · 1:29
AI assistant · 1:31
Transferred to the practice teamThe team sees the concern and a summary as soon as they pick up
Learn more about voice agents

Where time gets lost in everyday work today.

AI in healthcare and care relieves medical practices, care services and facilities in administration. AI agents organise appointments, answer requests, prepare reports and record documents. Medical and care decisions always stay with your professionals.

  • The phone never stops

    Appointment requests, prescription requests and questions from relatives block the phone and reception all day.

  • Documentation eats time

    Reports, handovers and records are important, but they take time that is missing for patients and residents.

  • Staff are scarce

    Rotas often change at short notice. Every gap means phone calls, messages and replanning.

  • Particularly sensitive data

    Health data enjoys special protection under the GDPR. It must not end up in just any AI service.

How we bring AI into your facility, with special protection for health data.

  • Health data on your own servers

    For health data we run AI models on your own servers or on a server in the EU that is operated only for you. Learn more under self hosted AI models.

  • Support, not diagnosis

    Our solutions help with administration and organisation. Diagnoses, therapy and care decisions stay with your professionals.

  • GDPR and EU AI Act

    We classify every solution under the EU AI Act, document the data processing and coordinate with your data protection officer where needed. Learn more under AI Act and GDPR.

Matching services for Healthcare and Care.

All AI services

Questions and answers about AI in healthcare and care.

What can AI be used for in care?

Above all for administration and organisation, such as appointments, calls, scheduling, recording documents and drafts for documentation. That leaves more time for the people you look after.

Does the AI make medical decisions?

No. Our solutions support administration and organisation. Diagnoses, therapies and care decisions stay with your professionals. Drafts by the AI are always checked by people.

How is health data protected?

Under the GDPR, health data is a special category of personal data. That is why we run the AI for it on your own servers or on a server in the EU operated only for you, with clear access rights and logs.

Can a voice agent answer calls in a medical practice?

Yes. A voice agent answers common questions, records appointment requests and concerns and passes them to your team in a structured way. Urgent matters are forwarded immediately according to your rules.

Does this work with our practice or care software?

That depends on the interfaces of your software. In the initial consultation we check which connection is possible and otherwise suggest a suitable approach.

How do we get started with AI in our facility?

With a free initial consultation. We usually start with a process without health data, such as appointment organisation, and then expand step by step.

AI solutions for other industries.

Your next step: a free initial consultation.

Tell us which tasks take up a lot of time in your company. We will tell you honestly where AI pays off and where it does not.

  • Video call or on site
  • Free and without obligation
  • Servers in the EU
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What happens next

  1. Send a request

    A few sentences about your plans are enough.

  2. Consultation

    We listen and give you an honest assessment of what is worth doing.

  3. Clear plan

    You receive a proposal and decide in your own time.